Experience: Lily brings over a decade of experience as a strategist, researcher, and facilitator working at the intersection of public systems, change management, and social innovation. She specializes in strategic planning, stakeholder insights, and technology adoption—helping organizations modernize their service offerings while keeping staff and community needs at the center.

Most recently, she spent five years with the nation’s largest public library system guiding research on adaptation to emerging technology. During this time, she supported the pilot of the library’s first AI research tool, designed staff training and adoption frameworks, and led design improvements for digital platforms.

Earlier in her career, Lily managed partnerships and experiential learning programs for a social impact nonprofit, and honed her service design skills at an industrial design consultancy. As a consultant, she’s overseen strategic planning workshops for a leading arts college, conducted qualitative research for a university healthcare system rebrand, and managed cross-sector brand and product strategy initiatives for technology and transportation clients.

Shaped by her background in theater and playwriting, Lily’s approach draws from a deep understanding of group dynamics, subtext, and narrative to cultivate psychological safety and authentic alignment among cross-functional teams. She equips leaders and public agencies with the insights, tools, and strategic clarity needed to navigate institutional change.

Education:  Lily holds a Bachelor of Arts degree from Brown University.

Skills: Qualitative design research, technology adoption and AI readiness, strategic planning, workshop design and facilitation, service design, civic innovation, stakeholder engagement and consensus building, project and partnership management, learning design and curriculum development, event production.

Equilibrium is: Producing works for new artists with my theater collective; getting my hands dirty in the garden; chasing my toddler; creating spaces where people thrive together.

Connect with me: lily@eqcollab.org