Client/Organization: State Transportation Department Division

Date/Duration: 2022-23

The Challenge

EQ Collaborative partnered with a division of a state transportation department to lead a comprehensive reorganization aimed at enhancing operational efficiency, improving staff experience, and increasing customer satisfaction. The transit department division engaged EQ Collaborative to ensure alignment between strategic goals and staffing structures. The project required developing a strategic change management plan to optimize staffing models and workflow processes. 

Our Approach

EQ Collaborative delivered a tailored and comprehensive transformation strategy built on stakeholder engagement and inclusive planning. Services included:

Organizational Assessment:

• Conducted thorough analysis of existing workflows and structures

• Identified operational inefficiencies

• Designed and recommended a new function-based organizational model

Staff Engagement:

• Facilitated extensive listening sessions with internal and external stakeholders 

• Incorporated employee insights into the reorganization plan

• Built strong alignment for the new structure through inclusive planning

Strategic Change Management:

• Guided the division through Kotter's 8-Step Change Model

• Developed targeted strategies to address staff concerns

• Built organizational resilience and adaptability throughout the transition

Leadership Development:

• Provided targeted coaching for key leadership personnel

• Equipped leaders with essential change management skills

• Developed leadership capacity to guide and sustain the reorganization